Lord knows I've used that line about a million times in every job I have had in my life.
And it's true. I'm not the CEO nor am I the Grand Poobah! I don't write the rules or set the prices. If you wish to yell at anyone, it's the one who drives around in the Jaguar or Mercedes or limo and is the majority shareholder. That's the person who needs to get a good swift kick in the backside each time we realize the cost of "getting by" has become ridiculous. It's not the poor clerk who has to work two or three minimum wage crap jobs just to afford the little things in life like food, a roof over their head, and with whatever is left, clothes. And it's not the person who answers the phone who needs to be reminded of how evil the company they represent truly is. It's not their fault.
So I ask you to remember this the next time you go to the gas station or shop the food store or call the bank etc. and you want to voice how sick you are of paying ludicrous prices or fees. Don't berate the innocent victim behind the counter. They're just as ticked as you.